Terms & Conditions
We have tried to make this as easy to digest as possible so please make sure you have read and understood any sections that you may have concerns about.Please
call us on 07305911318 if you want us to clarify any points.
Eligibility To Order:
To be eligible to purchase products on this Website you must:
Register by providing your real name, phone number, e-mail address and other requested information.
Stipulate a delivery address in the UK except for Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.
Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Payment & Security Information:
All prices are exclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery (if any).
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Delivery & Access Details:
Note: We do not deliver outside mainland UK including Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44), Scilly Isles (TR21-25), Northern Ireland (BT), Channel Islands (GY, JE), IOM (IM), Eire and BFPO addresses.Within UK there will be a delivery charge depending on the Post Code.All the items if available can be delivered within London.
We only deliver Monday to Saturday, excluding Bank Holidays.
Your order will be delivered anytime between 7am and 11pm.
Premium delivery service customers will receive an AM/PM time slot the afternoon before delivery (if you do not receive a text message by 5pm call us on 07305911318 to get your time slot) plus a call before the driver arrives. Please make sure we have the correct contact details as our carriers will attempt delivery even if they have been unable to reach you the afternoon before. Any failed delivery will incur a £60 failed delivery fee.
Note: We are no longer able to provide the premium delivery service if you have order something Not In Stock.
Your order will be delivered to your door unless you have paid for our premium delivery service. In which case your order will be delivered to your room of choice providing there is sufficient access.
Product Damage or Loss:
You must note any packaging or product damage clearly on the delivery note (do not sign it unchecked) as we cannot accept liability for any damage reported to us at a later date.
We will require photos (via email, text, or post) showing the damage or fault before we can determine the best course of action.
Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address.
If you are out when the furniture restorer calls we will rearrange another visit however there will be a charge for this.
Risk of damage to or loss of the products shall pass to you upon delivery.
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
Once a delivery date has been booked you must be able to take delivery on that day. Orders can be loaded on to the delivery vehicle up to 2 days before delivery and cannot be unloaded until all deliveries have been made. For this reason, any changes to delivery must reach us at least 3 working days before your planned delivery date otherwise there will be a £60 failed delivery fee payable before we can re-arrange delivery.
For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.
If you are out when we attempt delivery your order will be returned to our warehouse and a £60 failed delivery fee will be payable before we can re-arrange delivery. If you decide to cancel the order instead of have your order re-delivered then the £60 fee will be deducted from your refund.
You must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room. Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.
Note: Our drivers will deliver up to the ground floor providing there is suitable and safe access. Beyond this it’s at the drivers discretion. Please call us on 07305911318 if you have any queries or concerns about this.
Finally, we work hard to keep our delivery promises however delays can occur that are outside our control. Forest Furniture will not be liable for any late or missed delivery.
Returns & Refunds:
* Please Note: Products Sold under Clearance or Sales does not cover our Return/Refund Policy.
You can let us at the time of delivery that you wish to return your item/s. In this instance a collection will be arranged for the item/s to be returned to our warehouse.
Items must be returned in their original packaging and in a perfect and saleable condition. You will then be refunded minus the £60 collection charge within 30 days.
Important: Sometimes our delivery drivers remove packaging in the lorry so we don’t bring in potentially dirty boxes. If you think you might return any item please be sure to ask for all the packaging.
Items returned to us without their original packaging or not in a perfect and saleable condition will not be refunded and you will be asked to collect from a designated warehouse.
Mattresses, pillows,sofas and sofa beds cannot be returned once they have been opened for Hygienic Purposes.
To avoid items being returned you must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room.
Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.
Made To Order Items:
If you decided to cancel your made-to-order item for any reason, it is unlikely that we could sell it to another customer at full selling price. We’ll therefore charge a cancellation fee of 20% of the order price.
All our products are without manufacturers guarantee unless otherwise stated.
To process your order we need to take some personal details such as your name and address. This information will not be used for any marketing purposes without your express consent.
Content & Company Communications:
We take all reasonable care to ensure that all details, descriptions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error or omission shall be subject to correction without liability.
Photographs are for illustrative purpose only and may not exactly match the product itself.
All content on this web site, including text and images, is protected by UK copyright law. Anyone found to be using this content without our express permission will be asked to remove it and could be prosecuted.
We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.