REFUND AND RETURNS
* Please Note: Products Sold under Clearance or Sales does not cover our Return/Refund Policy.
Product Damage or Loss:
You must note any packaging or product damage clearly on the delivery note (do not sign it unchecked) as we cannot accept liability for any damage reported to us at a later date.
We will require photos (via email, text, or post) showing the damage or fault before we can determine the best course of action.
Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address.
If you are out when the furniture restorer calls we will rearrange another visit however there will be a charge for this.
Risk of damage to or loss of the products shall pass to you upon delivery.
Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.
Once a delivery date has been booked you must be able to take delivery on that day. Orders can be loaded on to the delivery vehicle up to 2 days before delivery and cannot be unloaded until all deliveries have been made. For this reason, any changes to delivery must reach us at least 3 working days before your planned delivery date otherwise there will be a £60 failed delivery fee payable before we can re-arrange delivery.
For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.
If you are out when we attempt delivery your order will be returned to our warehouse and a £60 failed delivery fee will be payable before we can re-arrange delivery. If you decide to cancel the order instead of have your order re-delivered then the £60 fee will be deducted from your refund.
You must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room. Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.
Note: Our drivers will deliver up to the ground floor providing there is suitable and safe access. Beyond this it’s at the drivers discretion. Please call us on 07305911318 if you have any queries or concerns about this.
Finally, we work hard to keep our delivery promises however delays can occur that are outside our control. Forest Furniture will not be liable for any late or missed delivery.
Returns & Refunds:
You can let us at the time of delivery that you wish to return your item/s. In this instance a collection will be arranged for the item/s to be returned to our warehouse.
Items must be returned in their original packaging and in a perfect and saleable condition. You will then be refunded minus the £60 collection charge within 30 days.
Important: Sometimes our delivery drivers remove packaging in the lorry so we don’t bring in potentially dirty boxes. If you think you might return any item please be sure to ask for all the packaging.
Items returned to us without their original packaging or not in a perfect and saleable condition will not be refunded and you will be asked to collect from a designated warehouse.
Mattresses, pillows,sofas and sofa beds cannot be returned once they have been opened for Hygienic Purposes.
To avoid items being returned you must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room.
Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.
Made To Order Items:
If you decided to cancel your made-to-order item for any reason, it is unlikely that we could sell it to another customer at full selling price. We’ll therefore charge a cancellation fee of 20% of the order price.
All our products come with standard manufacturers guarantee unless otherwise stated.